User data deletion instructions
Last updated: October 5, 2026
At Las Tilapias Hotel y Restaurante you can ask us at any time to delete the personal data we hold about you, including data from WhatsApp, Facebook or Instagram if you wrote to us through them. This page explains how. More in our privacy policy.
1. What data we can delete
- Room and table booking data: name, email, phone, dates, number of people and notes.
- Event quotes and contact form messages.
- WhatsApp and Tila assistant conversations.
- Payment receipts you sent us.
2. How to ask
Choose the option you prefer:
- Email: write to reservaciones@lastilapiashotel.com with the subject "Delete my data" and state your name and the phone or email you booked or wrote to us with.
- WhatsApp: message us at +503 7852-9805 with "Delete my data".
- Just stop the messages: reply BAJA on WhatsApp and we won't write to you again.
3. Identity verification
To protect your data, we may ask for information confirming you are the data subject (for example, the name and date of your booking, or replying from the same WhatsApp number). We don't delete data without that confirmation.
4. Timeframe
We delete your data within 20 business days of confirming your identity.
5. What we must retain
We keep only what the law requires us to keep, such as the accounting and tax records of a payment, and only for the legal period. Once it ends, that is deleted too.
6. Confirmation
When we finish, we'll send you a confirmation through the same channel you used to ask, with a summary of what was deleted and what is retained by legal obligation.